1. Information we collect

Information you give us: your name, phone number, email address, delivery address, PIN code and any message you send through our contact or enquiry forms.

Order information: products purchased, sizes, order value, order status and delivery details.

Payment information: when you pay online, payment is processed by our payment partner Razorpay Software Private Limited. Card, UPI, net-banking and wallet details are entered on Razorpay’s secure, PCI-DSS compliant pages. We do not collect or store your full card number, CVV, UPI PIN or banking passwords; we only receive a payment reference, payment status and the amount paid.

Technical information: IP address, browser and device type, pages visited and basic cookies needed for the website, your shopping bag and your wishlist to work.

2. How we use your information

To process and deliver your orders, issue invoices and handle returns, exchanges and refunds.

To verify payments and prevent fraud or misuse of the website.

To respond to your questions and provide customer support by phone, WhatsApp or email.

To send order and delivery updates. We send promotional messages only if you have agreed to receive them, and you can opt out at any time.

To meet our legal, tax and accounting obligations.

3. Sharing of information

We do not sell or rent your personal information.

We share only the information required with: payment processors (Razorpay) to complete payments and refunds; courier and logistics partners to deliver your order; Amazon, when you choose to buy one of our products on Amazon.in, under Amazon’s own privacy notice; and government or law-enforcement authorities when required by law.

4. Cookies

We use essential cookies and your browser’s local storage to keep your bag, wishlist and sign-in working. You can clear or block cookies in your browser settings, but some features may then stop working.

5. Data security and retention

Our website is served over HTTPS (SSL). Account and order records are stored with access controls. We keep personal information only as long as needed to provide our services and to comply with law (for example, tax records), after which it is deleted or anonymised.

6. Your rights

You may ask us to access, correct or delete your personal information, or withdraw consent for marketing, by contacting us using the details below. We will respond within a reasonable time and in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

7. Children

Our website is intended for users aged 18 and above. We do not knowingly collect information from children.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its updated date.

9. Contact / Grievance officer

Agarwal Global Trader, Farrukhabad, Uttar Pradesh, India · Phone: +91 9532671000 / +91 9452305700

For privacy concerns or complaints, contact us with the subject “Privacy”. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.