1. Cancellations

You can cancel an order before it is dispatched by calling or messaging us with your order number. Prepaid orders cancelled before dispatch are refunded in full.

Once an order has been dispatched it cannot be cancelled, but you may request a return after delivery as described below.

2. Returns and exchanges

Return or exchange requests must be raised within 7 days of delivery.

Items must be unused, unwashed and unaltered, with original tags and packaging.

For a damaged, defective or wrong item, please share your order number and clear photos/unboxing video within 48 hours of delivery; we will arrange a free replacement or full refund.

Size exchanges are subject to stock availability.

3. Refunds

Once the returned item is received and passes quality check, the refund is approved within 2 business days.

Approved refunds are credited to the original payment method (via Razorpay for online payments) within 5–7 business days. Bank or card issuer timelines may vary.

For cash-on-delivery orders, refunds are made by bank transfer/UPI to the account you provide.

Original shipping charges, if any, are non-refundable except for damaged, defective or wrong items.

4. Amazon orders

Products bought on Amazon.in follow Amazon’s return and refund policy; please raise those requests in your Amazon account.

5. Contact

Agarwal Global Trader, Farrukhabad, Uttar Pradesh, India · Phone: +91 9532671000 / +91 9452305700